Refund policy

Returns & Refund Policy

We hope you love your purchase, but if you need to return an item, please read the information below.

Standard Returns

You have 14 days from receiving your order to notify us that you wish to return an item. Once you have notified us, you have a further 14 days to return it.

To be eligible for a return, items must be:

- Unworn and unused.

- In their original condition.

- Returned with the original packaging where possible.

Unless the item is faulty or incorrect, customers are responsible for the cost of returning items.

Refunds will be processed to the original payment method once the returned item has been received and inspected.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at wtf.combatapparel@gmail.com with your order number and photographs where applicable.

If the item is confirmed to be faulty or we have sent the wrong item, we will arrange an appropriate remedy in accordance with your statutory rights.

Sizing

Please refer to our sizing charts before placing your order. If you are unsure about sizing before purchasing, please contact us and we'll be happy to help.

Personalised & Custom Items

Please note that personalised, customised or made-to-order products, including embroidered belts, custom-sized gis, printed names, academy branding or any other bespoke items, are made specifically to your requirements. As such, these items cannot be cancelled, returned or refunded unless they are faulty, damaged or supplied incorrectly.

International Orders – Customs & Duties

International orders may be subject to customs duties, import taxes and clearance fees, which are determined by the destination country. These charges are the responsibility of the customer and must be paid directly to the relevant customs authority.

If customs charges are not paid and the parcel is returned to us:

- The original shipping cost is non-refundable.

- Any return shipping fees, customs charges or carrier fees we incur will be deducted from your refund.

- If you would like the parcel to be resent, you will be responsible for the additional shipping costs.

If the parcel is destroyed, abandoned or not returned to us by customs or the courier, we are unable to issue a refund.

We strongly recommend checking your country's import rules, customs duties and import taxes before placing an order.

For any questions regarding returns, please contact us at wtf.combatapparel@gmail.com.